FAQ
1. Where do you source your abayas from?
We source our abayas directly from Dubai, ensuring high-quality fabrics, elegant designs, and the perfect blend of tradition and modern style.
2. Is your custom jewelry handmade?
Yes! Every custom jewelry piece, including our Arabic name necklaces, is handmade carefully, using high-quality materials to ensure durability and beauty.
3. How long does it take to receive my custom jewelry order?
Because each piece is handmade, custom jewelry typically takes 7 business days to craft before shipping. We’ll keep you updated throughout the process!
4. What materials do you use for your jewelry?
We use high-quality materials, including gold-plated stainless steel, designed to last with proper care. Each product page has specific details on the materials used.
5. Do you offer hijabs as well?
Yes! We carry a selection of beautiful, high-quality hijabs to complement your modest wear.
6. What is your return/exchange policy?
We accept returns and exchanges on non-custom items within 30 days of delivery, as long as they are unworn and in their original condition. Due to the personalized nature of custom jewelry, these pieces are final sale unless there’s an issue with craftsmanship.
7. How do I care for my jewelry?
To keep your jewelry looking its best:
- Avoid exposure to water, perfumes, and harsh chemicals.
- Store in a dry place when not in use.
- Gently clean with a soft cloth to maintain its shine.
8. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping times and costs vary depending on your location. All international orders are final sale.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you.
10. How can I contact you for further questions?
We’re happy to help! For a quick response, you can reach us at noureeminfo@gmail.com or send us a message on Instagram @noureemcollection.
